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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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I got a new 6S and now Bluetooth doesn't work properly in my

Customer Question

I got a new 6S and now Bluetooth doesn't work properly in my car. It will ring over the radio but when I answer, it kicks back to phone. Settings are on automatic. It works fine on out going calls. Suggestions??
Submitted: 5 months ago.
Category: Smartphones
Expert:  Samuel White replied 5 months ago.

Hello I am Samuel and I can help you.

Expert:  Samuel White replied 5 months ago.

What is the vehicle year make and model please?

Customer: replied 5 months ago.
2013 Chevy Equinox
Customer: replied 5 months ago.
Are you there?
Expert:  Samuel White replied 5 months ago.

Yes I am researching an answer please give me a few minutes. Thank you for your patience!

Expert:  Samuel White replied 5 months ago.

When did you get the new phone please?

Customer: replied 5 months ago.
First one was five weeks ago and second replacement was this past Monday.
Expert:  Samuel White replied 5 months ago.

It is an issue with the vehicles BT. Since Apples update this has been happening to many people. Typically you have to take the vehicle to your dealer so they can update the radio or My Link.

Customer: replied 5 months ago.
Well that sucks!
Expert:  Samuel White replied 5 months ago.

It happens all the time with major iOS updates. If the devices your phone connects to has older tech it needs an update or at times replacement.

Customer: replied 5 months ago.
I'll call the dealership..
Expert:  Samuel White replied 5 months ago.

Sounds good.

Expert:  Samuel White replied 5 months ago.

How did things work out for you?

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