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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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I have a iph 6 and it wont stay on currently for the last

Customer Question

I have a iph 6 and it wont stay on currently for the last day shows the plug in picture like it hasnt been charged....verizon thinks it is a software issue. previously to this battery wouldnt stay charged
JA: What's the make/model of your device? How old is it?
Customer: Im sure it is 1 1/2 years old would it still be under warranty?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The battery issue is a couple months but a couple of days ago it asked for an update and verizon got it going for me had the itunes picture and plug in that worked for a day
JA: Anything else you want the phone expert to know before I connect you?
Customer: cant think of anything thanks
Submitted: 14 days ago.
Category: Smartphones
Expert:  Samuel White replied 14 days ago.

Hello, I'm Samuel your expert. Thank you for the information! I'm reviewing your question now, and will post back with your reply ASAP.

Customer: replied 13 days ago.
Please cancel my request I was able to get apple and Verizon to work together to get my phone up and running today. Thank you very much for your help. Best regards

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