Hello, I'm Samuel your expert. Thank you for the information! I'm reviewing your question now, and will post back with your reply ASAP.
I am going to try and reset this with you ok Stephen
And we want reset the old password ***** the old email?
I am going to need to contact you in private via phone to get your account information. This forum is here is open for viewing.
I understand ...do you have access to computer or email I can work with you there? To reset the password ***** have to ask security questions and password ***** That I can not do in this public forum.
I don't control that Stephen it is auto sent by the system. It can serve as a nuisance that is beyond my control at times.
I understand you being upset but I can not ask for the information needed in this forum. Please try this and see if it helps: https://support.apple.com/en-us/HT201487
I want to help you so badly. I am sorry for your issue. Again I do not control the cost I am just here to find the right answers. The link I sent you is a great step in the right direction.
Any luck with the link?