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Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 138
Experience:  Verizon Tech Manager multi-unit
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Are you able to PLEASE unlock my phone. I wanted to lock the

Customer Question

Hi, Are you able to PLEASE unlock my phone. I wanted to lock the phone for security purposes yesterday and have obviously entered wrong numbers. Number is(###) ###-####Thanks
Sue Elliott
Submitted: 2 months ago.
Category: Smartphones
Expert:  Samuel White replied 2 months ago.

Hello I am Samuel and I would like to help. Is the screen asking for a passcode or user name and passcode?

If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!

Customer: replied 2 months ago.
Screen says Enter PUK code Emergency calls only
Expert:  Samuel White replied 2 months ago.

Sue the phone thinks you are not authorized to use it there is no simple route around this. Typically a PUK is used to stop an unauthorized user (meaning someone with out the PUK code).

Customer: replied 2 months ago.
Any suggestions?
Expert:  Samuel White replied 2 months ago.

What carrier are you through?

Customer: replied 2 months ago.
TPG or should I contact HTC.
Expert:  Samuel White replied 2 months ago.

HTC can not override it because the carrier is responsible for the sim which is what is locked by PUK code. Also TPG is not a company easy to call into. If you have entered it more than 3 times they will probably have you get a new sim sent or if you want I can use my TPG contact to try and reset it for you?

Customer: replied 2 months ago.
That would be great. I've run them and they said to contact HTC. Thx
Expert:  Samuel White replied 2 months ago.

Can I call and get your personal info?

Customer: replied 2 months ago.
call 02 62316913 thx
Expert:  Samuel White replied 2 months ago.

I cant just call Sue I have to have you accept through the system unfortunately.

Customer: replied 2 months ago.
I'll get them to send me a new Sim Card. Thx for your help.
Expert:  Samuel White replied 2 months ago.

Ok I am sorry I was not able to call. I hope you found me to be helpful. If you don't mind I would like you to rate my personal service to you Sue thanks and best of luck!!

Expert:  Samuel White replied 1 month ago.

Is there any other help you need? If not please rate so I can close this request! Thanks so much!