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Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 30174
Experience:  Extensive Smartphone Issue Resolvement
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It's stuck on the screen and says press the home button,

Customer Question

it's stuck on the hello screen and says press the home button, where is that button?
JA: What's the make/model of your device? How old is it?
Customer: new iPhone 5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just this morning, we have had the phone 2 days
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: not that I know of at the moment
Submitted: 18 days ago.
Category: Smartphones
Expert:  Richard replied 18 days ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the apple logo then release.

Let the phone restart and tell me if it now functions correctly.

Let me know the results please.

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