I am Samuel I can help. I do not completely understand what you need please advise. If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!
I'm sorry about the issue. I'm another tech; I will help you with this.
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Please try the following fix:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
- You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=N_JY750KUmk
Please reply at the box below to continue. Thank you,