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Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9065
Experience:  Expert in service and repair of all Smartphones.
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I have a replacement iPhone and can't seem to get to work or

Customer Question

I have a replacement iPhone and can't seem to get to work or start
Submitted: 22 days ago.
Category: Smartphones
Expert:  Randy replied 22 days ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy replied 22 days ago.

I am sorry this happened. This could be a glitch in the software and the iPhone needs to reboot, lets try and force a reboot > Hold the home button and the power button down for about 60 seconds or until the Apple logo appears on the screen, then release both buttons. If it does not power on release the buttons after 60 seconds and then hold the power/sleep button only for 60 seconds then try holding both buttons again.

Expert:  Randy replied 22 days ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!

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