How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet-Smartphone Tech Your Own Question

Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 35243
Experience:  Troubleshoot issues with smartphones.
30037186
Type Your Smartphones Question Here...
Viet-Smartphone Tech is online now
A new question is answered every 9 seconds

I am locked out of my phone after the latest update. need

Customer Question

I am locked out of my phone after the latest update. need help
Submitted: 2 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 2 months ago.

Hi,

I'm sorry about the issue. What's the model of your phone?

Please reply at the box below. Thank you,

Expert:  Viet-Smartphone Tech replied 2 months ago.

If you have an iPhone, please try the following fix (if you have a different phone, please let me know):

  1. Open iTunes program on a Windows or Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first:
    http://www.apple.com/itunes/download
  2. Connect the iPhone to the computer with the USB Cable.
  3. On the iPhone, press and hold the Home button and the Power button at the same time.
  4. After 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  5. Click Restore and confirm / continue.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

- You can also see the video instructions at the website below; it may be easier:
https://www.youtube.com/watch?v=N_JY750KUmk

Please type at the box below, then click on the Send button below to communicate with me. Thank you,

Customer: replied 2 months ago.
I phone 6 I think
Expert:  Viet-Smartphone Tech replied 2 months ago.

Thank you. Besides the iPhone, do you also have a windows xp, vista, or 7 or 8 or 10 computer, or a mac computer?

And do you have the iTunes program on your computer?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
Expert:  Viet-Smartphone Tech replied 2 months ago.

1. Does your computer have Windows xp, vista, or 7 or 8 or 10? Or is it a Mac computer? And/or what's the brand / model of your computer?

2. Do you have the iTunes program on your computer?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
I am done. Please don't continue this dialog
Expert:  Viet-Smartphone Tech replied 2 months ago.

I'm sorry. Is there any issue? Can you please connect your iPhone to your computer?

Did you see / try my solution above at this web page?

Can I connect remotely to your computer, so I can fix your iPhone directly and quickly through your computer for you?

Please let me know; we guarantee our service, so don't worry. Please reply at the box below. Thank you,

Customer: replied 2 months ago.
I don't want to continue this. please don't reply