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Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 9780
Experience:  Experience with iPhone and other Smartphones
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My iphone has a message frozen on the screen i cannot power

Customer Question

My iphone has a message frozen on the screen i cannot power dow or use phone message is blocking screen
JA: Just to clarify, what's the exact make and model of your machine?
Customer: iphone 5 I cannot get any information from settings as it is blocked by message
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started last night. Thought powering down would help this problem but cannot power down
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No i think that is the only problem
Submitted: 24 days ago.
Category: Smartphones
Expert:  Ashik replied 24 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

First we can reset your iPhone and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot.

Note : Power button is the button you use to turn off your iPhone or its screen. Home button is the round button at front bottom.

Please let me know if that didn't work, so we can continue troubleshooting.

Expert:  Ashik replied 24 days ago.

Hi there, Just checking. How is it going ?

Expert:  Ashik replied 23 days ago.

Hi there, Do you still need help ?

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