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Ask Viet-Smartphone Tech Your Own Question

Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 36151
Experience:  Troubleshoot issues with smartphones.
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Can't unlock my phone, 1phone 5c, can't remember my password

Customer Question

can't unlock my phone
JA: How old is the phone?
Customer: 1phone 5c
JA: How long has this been going on? What troubleshooting have you tried?
Customer: can't remember my password ***** apple id it's in my notes
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 4 months ago.

Hi,

I'm sorry about the issue. What exactly is currently showing on the iPhone's screen now?

Please reply at the box below. Thank you,

Expert:  Viet-Smartphone Tech replied 4 months ago.

Is your iPhone asking for the Passcode? Or the Apple ID password? etc.?

Is it showing part of an email address, such as [email protected]****.com, on your iPhone's screen?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet-Smartphone Tech replied 4 months ago.

It looks like you are not there. When you are available, please reply back to continue. Also, I'm providing one possible solution below first; please try whenever you can:

- Note: Your Apple ID is the email address associated with your iPhone.

- Click on the Apple website below:

https://iforgot.apple.com

, then there, enter the email address associated with your iPhone, then click on Continue, and follow the instructions there in order to reset your Apple ID account password, and check.

- If there is still any issue, please let me know the exact email address or part of the email address, such as [email protected]****.com, currently on your iPhone's screen.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,