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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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I forgot my password to get into my phone can you help me.

Customer Question

I forgot my password ***** get into my phone can you help me.
Submitted: 2 months ago.
Category: Smartphones
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me the make and model of the phone please?

Customer: replied 2 months ago.
A1532 iphone 5
Expert:  Richard replied 2 months ago.

thanks,

And what is the exact message you see now on the iPhone?

Customer: replied 2 months ago.
aviation lock this phone is linked to an Apple ID. Enter the apple ID and password ***** were used to set up this phone
Expert:  Richard replied 2 months ago.

ok, and is this your Apple If, do you recognize it?

Customer: replied 2 months ago.
I don't know a password ***** that is why I am sending all this to you. Can you get me into my phone.
Expert:  Richard replied 2 months ago.

I understand that the issue is with the password ***** I need to know please if the Apple ID you see is yours.

The email address it shows for the Apple ID.

Customer: replied 2 months ago.
I do not see anything except your remark, no ID number or Email address. Where is it at.
Expert:  Richard replied 2 months ago.

On the iPhone, what is the exact message you are getting?

Customer: replied 2 months ago.
I sent you the message. At the bottom of it there is a link-----support.apple.com/kb/TS4515
Expert:  Richard replied 2 months ago.

You will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

Let me know the results please.

Customer: replied 2 months ago.
I can't seem to get my email address to work, I put three different ones in there and none of them work.
Where do I go from here? Still no phone, now out $45. to you all. i am very discouraged and absolutely cannot afford to
spend anymore money on this. Do I log off or can you still help me??????
Expert:  Richard replied 2 months ago.

f you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Let me know how you go please

Customer: replied 2 months ago.
Please, are you going to help me????
Expert:  Richard replied 2 months ago.

Gerald,

I sent you the next set of instructions to do....

I will again repeat, please, I know its a frustrating problem, but you need to pay close attention to my messages

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Let me know how you go please

Customer: replied 2 months ago.
It won't take my email address so therefore I cannot get into the ID stuff.
Expert:  Richard replied 2 months ago.

did you try all email addresses you have? An what was the message it gave?