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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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Issue reading audio file on iphone 6, running an older

Customer Question

issue reading audio file on iphone 6
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: running an older version of windows....every upgrade is traumatic at first, and there's nothing i'm aware of that I need butI don't have....*****don't seem to find Microsoft windows in "Programs & Features"
JA: Have you installed any updates recently?
Customer: don't think so.....I'm an old-timer, and just got tired of the chaos after a major upgrade.....and stopped doing them unless there's something I REALLY NEED
JA: What troubleshooting have you tried?
Customer: haven't been keeping a log....MISTAKE! so lets just troubleshoot from scratch
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I notice the screen says "MAC technician".... NOT A MAC OLD Windows PC
Submitted: 8 months ago.
Category: Smartphones
Expert:  Mike replied 8 months ago.

Hi, welcome to justanswer.com! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 8 months ago.

I'm sorry can you clarify your question what audio file are you trying to play. Did you put it in iTunes?

Expert:  Mike replied 8 months ago.

Are you there?

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