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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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I have an I Phone 6s plus and I have two problems. #1 I'm

Customer Question

I have an I Phone 6s plus and I have two problems. #1 I'm doing the most recent down load and it's never taken so long to download the most recent update? #2 I had to change my password ***** Charter and it wont send and it will receive.
JA: How old is the phone?
Customer: It's about a year old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've changed the pass word and deleted the account and put a new one in.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Smartphones
Expert:  Jason Jones replied 2 months ago.

Hello,
I am the person that will be helping you today.

I see that you are having issues updating the firmware. How long has the download been running?

I will be standing by, looking forward to your response.

Thank you,
Jason