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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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I have continually gotten the message "The device is

Customer Question

I have continually gotten the message "The device is scheduled to turn on Sep 15, 2016 at 1:42 a. If you choose Full Power Off your alarm will be disabled while the device is off"? So, at 1:42 a.m. every morning the last few days it does go off! How do I get rid of this for good?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: How do I find that out?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: for the last 5 days. Tried to find the icon in applications to delete it and nothing there!
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: Well, I'd like to be able to tell the expert what model, etc. What do I go into to get that info?
Submitted: 2 months ago.
Category: Smartphones
Expert:  Samuel White replied 2 months ago.

I am Samuel and I can help you! If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!

Expert:  Samuel White replied 2 months ago.

Do you know what device you have?

Expert:  Samuel White replied 2 months ago.

Here is how to find your model!

  1. Click the Menu button and select System Settings.
  2. Scroll down through the list toward the bottom.
  3. Tap About Phone.
  4. Locate your model name and number in the list.
Customer: replied 2 months ago.
Just that it is a older Blackberry. Cannot find System Settings? I do not usually use this phone.
Expert:  Samuel White replied 2 months ago.

Ok that helps a bit. Is it a touch screen model?

Customer: replied 2 months ago.
Expert:  Samuel White replied 2 months ago.

I am trying to find your model as we speak. Thank you

Expert:  Samuel White replied 2 months ago.
  1. From the home screen, select Options. (Note: Options may be located in the Settings folder.)
  2. Click Options > Device > About Device Versions, or click Options > About.
  3. The Model Number is ***** the first line. The OS Version is the first set of numbers on the third line.
Customer: replied 2 months ago.
It is a Blackberry 9930. The third line says 7.1 Bundle 1737 (v7.1.0.580
Expert:  Samuel White replied 2 months ago.

Here is the solution: Go to Options-->Auto On/Off then change the settings.

Customer: replied 2 months ago.
I did that and put a checkmark in Enabled!
Customer: replied 2 months ago.
Now what?
Expert:  Samuel White replied 2 months ago.

It was already disabled?

Customer: replied 2 months ago.
I guess so because I had to put a checkmark in Enabled, then saved. So should I now uncheck it?
Expert:  Samuel White replied 2 months ago.

Leave it as it is until I advised you please.

Customer: replied 2 months ago.
Okay. Waiting!
Expert:  Samuel White replied 2 months ago.

Thank you please give me a little time here.

Customer: replied 2 months ago.
Will do. Am getting all my paperwork ready to tackle so will be waiting!
Expert:  Samuel White replied 2 months ago.

This is the answer I just get directly from my Black Berry support team:

Step 1

Press the BlackBerry logo key to display the full list of icons.

Step 2

Tap or click the trackball on "Options."

Step 3

Choose "Auto On/Off." On BlackBerries running BBOS version 6.0, open "Device" then select "Auto On/Off."

Step 4

Set the "Weekday:" and "Weekend:" fields to "Disabled."

Step 5

Press the BlackBerry logo button and select "Save."

Customer: replied 2 months ago.
I did that. Still have the same icon telling me the same problem when we started all this! So, I get a refund?
Expert:  Samuel White replied 2 months ago.

I don't charge you nor handle refunds. I get answers. If you would like me to continue to troubleshoot I would be happy to.

Customer: replied 2 months ago.
but what do I do now? to resolve this?
Expert:  Samuel White replied 2 months ago.

I won't have that until I find out what to do next. Please bear with me.

Expert:  Samuel White replied 2 months ago.

Is the battery accessible? If so can you pull it out and wait 10 seconds. Replace it and start the device.

Customer: replied 2 months ago.
Okay. Am doing that right now! Am turning it on.
Expert:  Samuel White replied 2 months ago.

Great!

Customer: replied 2 months ago.
Nothing has changed and certainly don't want to be awakened at 1:40 a.m. again! I guess I will do what Hillary Clinton did and smash it! Ha, ha!
Expert:  Samuel White replied 2 months ago.

That is very funny! LOL

Customer: replied 2 months ago.
Since we've spent an hour on this to no resolution I think I will end this chat!! I guess I will have to go to Blackberry directly!
Expert:  Samuel White replied 2 months ago.

The answer is from Blackberry support directly. However it is a good decision. Thank you!