I am Samuel and I can help you! If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!
Do you know what device you have?
Here is how to find your model!
Ok that helps a bit. Is it a touch screen model?
I am trying to find your model as we speak. Thank you
Here is the solution: Go to Options-->Auto On/Off then change the settings.
It was already disabled?
Leave it as it is until I advised you please.
Thank you please give me a little time here.
This is the answer I just get directly from my Black Berry support team:
Press the BlackBerry logo key to display the full list of icons.
Tap or click the trackball on "Options."
Choose "Auto On/Off." On BlackBerries running BBOS version 6.0, open "Device" then select "Auto On/Off."
Set the "Weekday:" and "Weekend:" fields to "Disabled."
Press the BlackBerry logo button and select "Save."
I don't charge you nor handle refunds. I get answers. If you would like me to continue to troubleshoot I would be happy to.
I won't have that until I find out what to do next. Please bear with me.
Is the battery accessible? If so can you pull it out and wait 10 seconds. Replace it and start the device.
That is very funny! LOL
The answer is from Blackberry support directly. However it is a good decision. Thank you!