I'm sorry about the issue. On your iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
- If that does not work, please try the following:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
- You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=N_JY750KUmk
When you are available, please reply at the box below to continue. Thank you.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
I'm sorry. Did you see / try the steps in my previous reply above?
What's the model of your cell phone?
Do you mean you cannot use the phone at all?
Do you also have a Windows XP, Vista, or 7 or 8 or 10 computer, or a Mac computer?
Please reply at the box below. Thank you,
If you'd like to, I can connect remotely to your computer, and fix your iPhone directly through your computer for you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,