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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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Like to download IOS 9.3.5 and I'm asked for pass code four

Customer Question

like to download IOS 9.3.5 and I'm asked for pass code four letters only? my apple code is longer ?
Submitted: 3 months ago.
Category: Smartphones
Expert:  Ashik replied 3 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

It is asking for the screen unlock code. What is your screen unlock code ?

Expert:  Ashik replied 3 months ago.

Try this. Go to Settings > Touch ID and Passcode (or just passcode). Then tap Turn Passcode Off. This will turn off the passcode. Enter the current code if asked. Now try to update it.

If that didn't work, go to Settings > General > Restrictions and is it ON there ? If so, turn it off and do the update