My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is the model of your phone?
okay, thank you. Try this please> tap the Settings icon on your Home screen, and then tap General→Reset→Reset Network Settings, then allow the iPhone to reboot. Then check .
okay. do you have a computer with iTunes installed on it?
I only do tech support. I do not have any access to that type of information. Did you register with this site to get help with your iPhone?
okay, I am sorry about any confusion.