I'm sorry about the issue. Is this a brand-new iPad?
Do you remember your Apple ID account password?
Please reply at the box below. Thank you,
During the setup, when it asks for the Apple ID, can you please select the option to use your existing Apple ID account or something similar. Then enter your email address and your Apple ID account password.
DO NOT select the option to create or set up or get a new Apple ID account.
- Note: If you have forgotten your Apple ID account password, then please click on the Apple website below:
, then there, enter your email address, then click on Continue, and follow the instructions there in order to reset your Apple ID account password.
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,