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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 31124
Experience:  Extensive Smartphone Issue Resolvement
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Purchased moto phone for tracfone bring your own phone -

Customer Question

purchased moto phone for tracfone bring your own phone - moto model XT1625 typeM1B06 memory card and SIM inserted and registered - opening screen is only emergency phone keyboard. will not allow any outgoing calls except emergency
Submitted: 3 months ago.
Category: Smartphones
Expert:  Samuel White replied 3 months ago.

Was this a new or previously owned device?

Expert:  Samuel White replied 3 months ago.

Hello Robert are you still with me?

Customer: replied 3 months ago.
My checking account has been billed for $27.00 but I never received an answer to my question.
Expert:  Samuel White replied 3 months ago.
Hello
Expert:  Samuel White replied 3 months ago.
I can help you I am Samuel your expert.
Expert:  Samuel White replied 3 months ago.
Robert I am an expert who receives questions and answers them. If there were any billing discrepancies you have to take that up through the appropriate channels I have nothing to do with portion.
Expert:  Richard replied 3 months ago.

Hi there and welcome

Sorry about the issues you have been having.

First, do you have another phone there so we can check if the SIM card is functioning?

Please let me know.