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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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TO USE MY PHONE BECAUSE I LOCKED IT UP BY NOT KNOWING MY

Customer Question

I AM UNABLE TO USE MY PHONE BECAUSE I LOCKED IT UP BY NOT KNOWING MY APPLE ID NOR MY APPLE PASSWORD.
I HAVE A VERIZON I-PHONE AND CANNOT USE IT BECAUSE I NEED THIS INFORMATION.
THE ERROR WAS MADE BY ME NOT REMEMBERING EITHER THE ID OR PASSWORD.
CAN I CANCEL OUT WHAT EVER IT IS AT THIS TIME AND RE-ENTER A NEW ID AND PASSWORD?
Submitted: 9 months ago.
Category: Smartphones
Expert:  Steve G. replied 9 months ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Do you know which email address you may have used or associated with your Apple ID?

Let me know so that we may continue.

Steve

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