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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 31121
Experience:  Extensive Smartphone Issue Resolvement
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I UNPLUGED MY PHONE TO SOON AND IS NOW STUCK ON DOWNLOAD

Customer Question

hi PEARL I UNPLUGED MY PHONE TO SOON AND IS NOW STUCK ON DOWNLOAD SCHREEN
JA: How old is the phone?
Customer: IT IS ABOUT 3 MONTHS
JA: What troubleshooting have you tried?
Customer: I TRIED UNPLUGING AND PLUGING YHE PHONE. I AM 71 AND JUST GOT A LAPTOP MY SON JUST SET ME UP AND LEFT ME TO TAKE CARE OF THE MUSIC TO MY CELL. I THOUGHT IT WAS DONE AND TOOK THE PHONE OFF THE CORD
JA: The smartphone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: IS THIS GOING TO COST
Submitted: 4 months ago.
Category: Smartphones
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the phone and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the phone.

Let me know the results please

Thank you