Hi there and welcome
You will need to do a reinstallation of Blackberry Link as the installation has become corrupted.
To do this, click start, control panel, programs, uninstall a program
Click on Blackberry link and click uninstall.
Then restart the computer
Once done, reinstall it again and it should now function
You can install it here http://global.blackberry.com/en/software/desktop/blackberry-link.html
Let me know the results please Robert
This was the only reply received sorry, looks like something went wrong when you last replied.
If it is saying it has to wipe it, you have to do this, you will lost contacts and calendar but there is no way around this sorry, this is the source of the error.
Hello I am another Expert please try to install the BBlink software on another PC if you have access to see if you can now sync. I want to make sure that the problem is not with your HP machine.
Please reply to me Robert, we have an expert answering a question out of category.
The software is fine, nothing to do with it
No problem Robert and yes they really fell behind.
I'll leave this question open in the event you change your mind but ask please for now that you rate my service via one of the stars on the top of the screen then submit.