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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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I have a xperia arc s hardlocked, can the counter been

Customer Question

Hi
JA: Hello. What is your issue regarding?
Customer: I have a xperia arc s hardlocked
JA: How long has this been going on?
Customer: can the counter been reseted?
JA: What troubleshooting have you tried?
Customer: nothing
JA: The smartphone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Smartphone Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Smartphones
Expert:  Richard replied 4 months ago.

Hi there and welcome

To confirm, you forgot the screen lock code correct?

So you cannot unlock it?

Customer: replied 4 months ago.
No. Im talking about the NCK code. I have it im trying to unlock it then I got the message that the network can't be unlocked. It seems the phone is hard locked. Is there any posibility to reset the network unlock code attempts?
Expert:  Richard replied 4 months ago.

ok, you need to get the original provider to unlock this. Who was the original provider?

Customer: replied 4 months ago.
vodafone spain but I already have the unlock coce the problem is I have no attempts remaining on it.
Expert:  Richard replied 4 months ago.

ok, but the code is not valid if it is being rejected

Call 00 34 607 12 30 00

Have them reset the attempts and get them to give you the correct code please.

You cannot reset it yourself

Let me know how you go please