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Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9252
Experience:  Expert in service and repair of all Smartphones.
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IPhone disabled password

Customer Question

iPhone disabled password
Submitted: 5 months ago.
Category: Smartphones
Expert:  Randy replied 5 months ago.

Do you know your apple id?

Customer: replied 5 months ago.
no, all i have is my receipt from at and t purchase.
Expert:  Randy replied 5 months ago.

okay, what is the email that you used when you first set up the iPhone?

Customer: replied 5 months ago.
Expert:  Randy replied 5 months ago.

okay, I can get this worked out for you with a remote screen share session. Are you on your computer now?

Customer: replied 5 months ago.
on laptop
Expert:  Randy replied 5 months ago.

okay great. I will send you the details.

Expert:  Randy replied 5 months ago.

Would you like to do the remote session?

Click on the blue link below and allow the remote session to download and run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=00354de3-ce8c-463c-828a-c2a329a4fd6d

Expert:  Randy replied 5 months ago.

do you still need help?