I'm sorry about the issue. What did it say after entering your password *****?
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Thank you. Please try the following:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
- You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=N_JY750KUmk
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If there is still any issue, besides the iPhone, please let me know if you also have a Windows or Mac computer.
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