How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet-Smartphone Tech Your Own Question
Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 36786
Experience:  Troubleshoot issues with smartphones.
30037186
Type Your Smartphones Question Here...
Viet-Smartphone Tech is online now
A new question is answered every 9 seconds

Is not in service but has locked me out

Customer Question

is not in service but has locked me out
Submitted: 10 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 10 months ago.

Hi,

I'm sorry about the issue. What did it say after entering your password *****?

What's the model of your device?

Please reply at the box below. Thank you.

Customer: replied 10 months ago.
IPhone is dialed try again in 60 minutes. Model A1429
Expert:  Viet-Smartphone Tech replied 10 months ago.

Thank you. Please try the following:

  1. If possible, press & hold the Power button on the iPhone until it lets you slide to turn off, then slide to power off.
  2. Open iTunes program on a Windows or Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first:
    http://www.apple.com/itunes/download/
  3. Connect the iPhone to the computer with the USB Cable.
  4. On the iPhone, press and hold the Home button and the Power button at the same time.
  5. After 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  6. Click Restore and confirm / continue.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

- You can also see the video instructions at the website below; it may be easier:
https://www.youtube.com/watch?v=N_JY750KUmk

Please reply at the box below to continue. Thank you,

Expert:  Viet-Smartphone Tech replied 10 months ago.

If there is still any issue, besides the iPhone, please let me know if you also have a Windows or Mac computer.

Please reply at the box below to continue. Thank you,

Expert:  Viet-Smartphone Tech replied 10 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,