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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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I just purchased a Samsung Galaxy s7 and it won't connect to

Customer Question

I just purchased a Samsung Galaxy s7 and it won't connect to my home wi Fi. My husband bought same phone and his connects. Is there a charge for your service?
Submitted: 8 months ago.
Category: Smartphones
Expert:  khanjeevan replied 8 months ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Did you enter the correct wifi password?

It's case sensitive.

Customer: replied 8 months ago.
It shows I am connected
Expert:  khanjeevan replied 8 months ago.

But you are unable to use the internet.

Customer: replied 8 months ago.
Correct FACEBOOK won't update and I can't use google
Expert:  khanjeevan replied 8 months ago.

Are you able to go to the play store?

Customer: replied 8 months ago.
No
Expert:  khanjeevan replied 8 months ago.

As of first step please restart your phone.

Press and hold the power button until it restarts.

Customer: replied 8 months ago.
Done
Expert:  khanjeevan replied 8 months ago.

Is it restarting now?

Customer: replied 8 months ago.
Restarted
Expert:  khanjeevan replied 8 months ago.

Do you see any exclamation mark next to your wifi in your phone?