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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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I need iphone6splus support. I had a problem with getting my

Customer Question

I need iphone6splus support. I had a problem with getting my music and apps and pictures back. Went back to store reset and they appeared. The music and apps came up but my precious pictures I cannot find. It keeps saying 0 pictures and 0 videos. Please help😱😱
Submitted: 11 months ago.
Category: Smartphones
Expert:  Richard replied 11 months ago.

Hi there and welcome

Can you click on my link below via your computer Clara

www.icloud.com

Sign in with the same Apple ID you used on the iPhone and tell me if after signing in you can click on photos and see your photos there please.