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Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9382
Experience:  Expert in service and repair of all Smartphones.
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I have an iPhone 5 with AT&T service and the last few days

Customer Question

Hello! I have an iPhone 5 with AT&T service and the last few days when someone calls me, it apparently rings once and goes straight to voicemail, although I don't hear a ring or have any indication someone is calling me. The ringer is at full volume. Any help? Thanks, Bruce
Submitted: 7 months ago.
Category: Smartphones
Expert:  Randy replied 7 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Let me know if this does not work and we can try another solution.

This sounds like a glitch it the iPhone settings, Please follow these steps>

Step 1:
Tap Settings.

Step 2:
Tap General.

Step 3:
Scroll down to the bottom of the page and tap Reset.

Step 4:
Tap Reset Network Settings.

Step 5:
You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.

Step 6:
Wait while your iPhone resets its network settings.

Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart. Then check.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!