What is the apple id please?
okay, thank you. Can you access the hotmail email now?
okay, Your Apple account***@******.*** has been locked for security reasons. I can unlock it for you however it has to be done through the recovery account>***@******.***
I can access your hotmail and unlock the Apple account with your hotmail password.
no, the phone call is optional.
do you know your hotmail password?
yes, do you know your hotmail password?
Did the rest work for you?