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Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9266
Experience:  Expert in service and repair of all Smartphones.
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I have an iPhone with an apple ID , but have forgotten my

Customer Question

I have an iPhone with an apple ID , but have forgotten my password ***** have been locked out of using my phone. Can you help?
Submitted: 6 months ago.
Category: Smartphones
Expert:  Randy replied 6 months ago.

What is the apple id please?

Customer: replied 6 months ago.
Expert:  Randy replied 6 months ago.

okay, thank you. Can you access the hotmail email now?

Customer: replied 6 months ago.
no, I am at work and use my phone for email I can do nothing with the phone
Expert:  Randy replied 6 months ago.

okay, Your Apple account***@******.*** has been locked for security reasons. I can unlock it for you however it has to be done through the recovery account>***@******.***

I can access your hotmail and unlock the Apple account with your hotmail password.

Customer: replied 6 months ago.
I have a phone # ***** apple support :(###) ###-####. Will this reach you?
Customer: replied 6 months ago.
I can't charge more to my debit at this time
Expert:  Randy replied 6 months ago.

no, the phone call is optional.

Expert:  Randy replied 6 months ago.

do you know your hotmail password?

Customer: replied 6 months ago.
I still need the phone connected, if you can help
Expert:  Randy replied 6 months ago.

yes, do you know your hotmail password?

Expert:  Randy replied 6 months ago.

Did the rest work for you?