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Michael
Michael, Technician
Category: Smartphones
Satisfied Customers: 9258
Experience:  Over 25 years experience in the field of electronics repair, TV, VCR and computer repair.
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I have somehow lost my contacts on my iPhone 6. What have I

Customer Question

I have somehow lost my contacts on my iPhone 6. What have I done?
Submitted: 8 months ago.
Category: Smartphones
Customer: replied 8 months ago.
I found the answer. I turned my phone off and back on. It reset.
Expert:  Michael replied 8 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem

, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

Here is a link that shoudl help you recover that information, contacts etc;-)

http://www.iskysoft.us/lp/iphone-data-recovery/?gclid=CIjSmP3vhM0CFdgSgQodkFgF7w

In any case, I will stick with you until this is complete.

Please rate my service thus far.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you

Sincerely

Tech Michael

Customer: replied 8 months ago.
I figured it out. However, I seem to have lost some information that should be on the cloud. Can you help me with that?
Expert:  Michael replied 8 months ago.

Hi were you able to get your contacts back?

Also is the problem your Cloud data now?

Customer: replied 8 months ago.
Cloud data.
Expert:  Michael replied 8 months ago.

i all you shoudl need for that is your user ID and PW, is that what you forgot or lost?

Customer: replied 8 months ago.
I have that.
Expert:  Michael replied 8 months ago.

Also Google Cloud? And can you get to your E mail ?

And may I have your e mail address?

Thank you

Tech Michael

Customer: replied 8 months ago.
I might have somehow delisted items
Expert:  Michael replied 8 months ago.

Im not sure what you mean by De- listed it?

De-listed the link?

Customer: replied 8 months ago.
I can get to my email.
Let me google Cloud
Expert:  Michael replied 8 months ago.

Hi that's exactly who you need to contact for that information and a re load of that data. They are very good at that , but it takes 3 days for them to reply;-(

I've been there myself about 2 months ago lol.

In any case, I will stick with you until this is complete.

Please rate my service thus far.

Also it is the only way I am credited for my time and expertise with you.

Once you rate, I will be notified and will add your question to my priority list so you can reach me anytime until this problem is solved.

Then you can reach me by simply replying to this message anytime.

Thank you

Sincerely

Tech Michael

Customer: replied 8 months ago.
I'm just getting set up Cloud on this device or find my phone. How do I request lost information
Expert:  Michael replied 8 months ago.

Hi, there is a place where you can write them you need to include your user ID, (email) and your full name. They will then tell you on the site that it takes 3 days or so to let you knwo how you will be able to re access all that information ;-)

Customer: replied 8 months ago.
Let me try. I have lost some notes
Expert:  Michael replied 8 months ago.

Hi sure, I will stick with you until you have all your information back as it was originally.

I have been helping my customers with this for years lol ;-)

Im sure of the process.

Please rate kindly, no additional cost for that but it allows us to remain connected until thi is solved to your satisfaction.

Thank you

Tech Michael

Customer: replied 8 months ago.
Where is that place?
Expert:  Michael replied 8 months ago.

One moment I will send you the link ;-)

Customer: replied 8 months ago.
Ok
Expert:  Michael replied 8 months ago.

Hi please see these two links.

One is a video that may help but its pretty vague.

https://www.youtube.com/watch?v=3hDtHkp5eng

http://www.imore.com/icloud-contacts-gone-after-ios-update-heres-how-get-them-back

Please rate at this time so we dont get lost. I will be able to stick with you at no additional cost and there is no additional cost to rate.

I will then place your Q in my priority list as I mentioned.

Thank you

Sincerely

Tech Michael ;-)

Customer: replied 8 months ago.
Those didn't help
Customer: replied 8 months ago.
Do I go to support?
Expert:  Michael replied 8 months ago.

Hi yes on that site ;-)

Expert:  Michael replied 8 months ago.

You have to write them so far they dont have phone support, I wish they did .

Tech Mike

Customer: replied 8 months ago.
Actually, at support I got a real person. I gave them my phone number and they called me within 5 minutes. They fixed my problem. Thanks.
Expert:  Michael replied 8 months ago.

AWESOME, I guess they upgraded their system, must have been too many upset customers lol ;-)

Have a great day!!!

And please rate kindly so I can close this for you.

Tech Michael

Always happy to help!