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Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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I have a new IPhone and it is locked, how can I unlock it

Customer Question

I have a new IPhone and it is locked, how can I unlock it
Submitted: 11 months ago.
Category: Smartphones
Expert:  Joel Kalman replied 11 months ago.
Hello. My name is ***** ***** I can help you solve your problem. What is the make and model of your smartphone?
Customer: replied 11 months ago.
iPhone 6
Customer: replied 11 months ago.
we cannot talk as my phone no has been switched to the new phone which will not open
Customer: replied 11 months ago.
You have got to be kidding me
I have paid for the service so what is wrong
Customer: replied 11 months ago.
You can call me if you wish 03 6442 3317
Expert:  Joel Kalman replied 11 months ago.
In order to assist you, I will need more information about your problem.What is the message that appears on the screen when you turn on your iPhone with the sim card inserted?Did you purchase your iPhone new? Who is your wireless service provider? Where was the iPhone purchased?
Customer: replied 11 months ago.
I purchased the phone from Dick Smith my service provider is Telstra and they could not unlock the phone for me
Customer: replied 11 months ago.
The phone says to contact Apple to have the phone unlocked
Customer: replied 11 months ago.
It also says the sim card is not from a supported carrier
Expert:  Joel Kalman replied 11 months ago.
If you purchased your iPhone used from an individual who had used it before, that is the problem. It is locked to another network. You need to know what network Dick Smith used it on. Then you will have to purchase an unlock code online to unlock it. I can show you how to do that.
Customer: replied 11 months ago.
The phone is brand new and has not been used before
Customer: replied 11 months ago.
I am also having trouble with my emails I can receive them by my old phone but it appeears apple has removed my emails from my computer, I am not tec savvy very few 70 year olds are but this is getting redicilous
Expert:  Joel Kalman replied 11 months ago.
Is Dick Smith the name of a retail store or an individual? I am in the US, so I am not familiar with the name in Austrailiea.
Customer: replied 11 months ago.
Australian retail store
Expert:  Joel Kalman replied 11 months ago.
They should have activated your phone for you so that it works on your network.
Customer: replied 11 months ago.
unfortunately they did not it was sent direct from china where Apple have licenced them to make the phones and excuse me but I am really unhappy with Apple for allowing this and then having to pay for a service you cannot help me with
Customer: replied 11 months ago.
Dick Smith will also be hearing from me for the same reason
Expert:  Joel Kalman replied 11 months ago.
I understand your frustration. You do not have to pay unless you are satisfied with the service. A negative rating would not help, but if you do not rate at all, you will not be charged, and your deposit will be returned.
Customer: replied 11 months ago.
I had to pay in full as it was by bpay and sorry to take it out on you.
You are doing a night shift and I hated nights when I worked them
I will rate this as not completed and get in touch with Dick Smith
Thank you Joel
Expert:  Joel Kalman replied 11 months ago.
I wish you the best of luck. Thank you for choosing Just Answer.

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