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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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My apple 4s iphone has locked up on me; I placed my password

Customer Question

my apple 4s iphone has locked up on me; I placed my password ***** my phone at work
as I usually do for safety reasons & ever since my home screen says phone disabled &
every time I put my password ***** it just keeps saying phone disabled try again; I have
tried multiple times & nothing works; I want to trade in my phone for a new 6s put don't want to place it back to factory because I have passwords & personal information on
my phone that I want to delete & write down before I trade my phone in for a new one;
due to the possibilty of being erased; please help me with this problem. Sincerely, Connie
Massingill P.S. I just ordered me a new Iphone 6s that should be delivered to my home this
Friday so I would like to get this cleared up ASAP; Thanks again.
Submitted: 6 months ago.
Category: Smartphones
Expert:  Mike replied 6 months ago.
Were you backing up to iCloud?

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