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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 31316
Experience:  Extensive Smartphone Issue Resolvement
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Have a Blacberry 9790.This morning it turned itself off

Customer Question

Hi, Have a Blacberry 9790.This morning it turned itself off and won´t start, The red led is coming on around every 30 seconds but no screen that the phone is loading - Thanks
Submitted: 7 months ago.
Category: Smartphones
Expert:  Richard replied 7 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you. Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished. This is usually an issue with the Firmware, so I would first like you to do this please. Remove the battery from the phone and hold the power button to off for 60 seconds. Release, then connect the charger and try to turn on the Blackberry and use it. Let me know the results please Thank you