How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 31324
Experience:  Extensive Smartphone Issue Resolvement
32989067
Type Your Smartphones Question Here...
Richard is online now
A new question is answered every 9 seconds

My iPhone will not charge. I am traveling and have not done

Customer Question

My iPhone will not charge. I am traveling and have not done the updates I've been offered. Is it possible I'm being blocked from being able to charge my phone? Starting to panic; I need my phone.
Submitted: 8 months ago.
Category: Smartphones
Expert:  Richard replied 8 months ago.
Hi there and welcomeIs the iPhone still turning on?Please let me know
Customer: replied 8 months ago.
Yes
Expert:  Richard replied 8 months ago.
ThanksCan you hold the home and power buttons on the iPhone for about 10 seconds until you see the Apple Logo, then release.Let the phone restart and tell me if it then charges please.
Customer: replied 8 months ago.
Just did it.
Expert:  Richard replied 8 months ago.
ok, and the results Brad?
Customer: replied 8 months ago.
It just restarted. How I know if it's charging?
Expert:  Richard replied 8 months ago.
Connect it to a power point and see if it starts charging please
Customer: replied 8 months ago.
It is plugged in. But the percentage of charge is dropping.
Expert:  Richard replied 8 months ago.
are you using an authentic iphone charger?
Customer: replied 8 months ago.
Yes.
Expert:  Richard replied 8 months ago.
from which country are you and in which country are you currently?
Customer: replied 8 months ago.
From U.S., currently in U.K.
Expert:  Richard replied 8 months ago.
ok, so how are you connecting the charger? as they use different power connections
Customer: replied 8 months ago.
Connected charger to power adapter provided by hotel. My wife's phone and my iPad have charged just fine doing this.
Expert:  Richard replied 8 months ago.
ok, but are they charging fine at the moment on the power adapter to rule out a fault with this?
Customer: replied 8 months ago.
Just plugged in her iPhone... is there a way I can quickly tell if it's charging or not? There was no "ping" when I plugged it in.
Expert:  Richard replied 8 months ago.
you will see a lightning bolt on the battery symbol
Customer: replied 8 months ago.
Seeing a little arrowhead like thing to the left of the power level, but not a lightning bolt.
Expert:  Richard replied 8 months ago.
thats the sync icon, but it is not charging.you do not see it like this?http://uploads.tapatalk-cdn.com/20140113/e2ynu2yq.jpg
Customer: replied 8 months ago.
Suddenly seeing a tiny bolt to the right of the power level.
Expert:  Richard replied 8 months ago.
ok, thats charging but it should have been instant....try on yours again
Customer: replied 8 months ago.
It's at least pinging when I plug in, but so far no bolt. Percentage continues to drop. Now at 14%.
Expert:  Richard replied 8 months ago.
Its the adapter, everything points to this.Try a different adapter or better yet, connect it to your computer when its on and it should then charge this way
Customer: replied 8 months ago.
Now suddenly pinging like crazy and power symbol flashing
Expert:  Richard replied 8 months ago.
disconnect it, Its the adapter, everything points to this.Try a different adapter or better yet, connect it to your computer when its on and it should then charge this way
Customer: replied 8 months ago.
Turned phone off and restarted.
Expert:  Richard replied 8 months ago.
ok
Customer: replied 8 months ago.
Now have lightning bolt.
Expert:  Richard replied 8 months ago.
I would disconnect it, Its the adapter, everything points to this.Try a different adapter or better yet, connect it to your computer when its on and it should then charge this way
Customer: replied 8 months ago.
Thank you.
Expert:  Richard replied 8 months ago.
Your welcomeIf you would like any additional information or assistance, please do not hesitate to let me know. And please take a second to rate my service by clicking one of the stars at the top of the screen then submit Thank you Richard