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Steve G.
Steve G., Technician
Category: Smartphones
Satisfied Customers: 17799
Experience:  Vice President of Electronic Repair Company
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Need to change my password

Customer Question

need to change my password
Submitted: 8 months ago.
Category: Smartphones
Expert:  Steve G. replied 8 months ago.
Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way. I need to gather some more information from you in order to help. What is the make and model of the device in question please?
Customer: replied 8 months ago.
Iphone6
Expert:  Steve G. replied 8 months ago.
Ok. Are you referring to the lock screen passcode - usually 4 or 6 digits?Or are you referring to your Apple ID password ***** to get into your Apple account online?
Customer: replied 8 months ago.
password ***** get into my Apple account
Expert:  Steve G. replied 8 months ago.
Ok, so have you tried going to iforgot.apple.com?
Customer: replied 8 months ago.
no
Expert:  Steve G. replied 8 months ago.
Ok, give that a try from your computer and let me know how far you get.I'll be here.
Expert:  Steve G. replied 8 months ago.
Hi again. Did you have any luck?