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Ask Ashik Your Own Question

Ashik
Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 9938
Experience:  Experience with iPhone and other Smartphones
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I just updated my phone and cannot activate it because I don't

Customer Question

I just updated my phone and cannot activate it because I don't remember my pasword
Submitted: 8 months ago.
Category: Smartphones
Expert:  Ashik replied 8 months ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. First I will explain what the issue here. There is a feature called 'Find My iPhone' that was activated on your iPhone prior to the update. This is an anti-theft measure by Apple that blocks unauthorized access to your iPhone . Since the software is updated and Apple detected a change in software, your iPhone is now asking you to verify that you are the original owner of it. So you need to enter your Apple ID/iCloud and password ***** activate it. You will not be able to use the iPhone until you activate it. Apple ID/iCloud ID would be your email address you registered with your device. If you don't remember the password, then you have to reset the password. You can reset it from here (go to this website from your computer) --> https://iforgot.apple.com/ Go to the above website. Use the "Get an Email" method to reset the Apple ID. Apple will send the reset instructions to the recovery email you setup with your Apple ID. It would be your email registered with Apple, like Gmail, Yahoo etc. Open your email and you will see the email from Apple. Open it and follow the instructions to reset the password. If that didn't work, then go to this site again --> https://iforgot.apple.com/ This time use the "Answer Security Questions" and answer the security questions there to reset your password. Then use your ID and new password ***** activate your device. If you don't remember your Apple ID, then you can reset it fromhere --> https://iforgot.apple.com/password/verify/appleid#!&section=appleid Please let me know if that didn't work, so I will continue to help you
Expert:  Ashik replied 8 months ago.
It seems like you are unable accept the offer due to some payment issue. You may need to contact your credit card company and ask them to approve payment. If you have any difficulty in resetting password, please let me know.