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John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 2951
Experience:  20+Yrs in the computer/electronics service industry
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The screen on my iphone 5 is frozen. I can't send or receive

Customer Question

the screen on my iphone 5 is frozen. I can't send or receive calls or use my phone at all. I can't even turnout off to restart.
Submitted: 8 months ago.
Category: Smartphones
Expert:  John T. F. replied 8 months ago.

Hi!

First, let’s attempt resolving this issue with your Apple device by trying a hard reset, then proceed from there if that does not resolve the problem:

Disconnect the device from it's cord, if plugged in.

Press and hold your Sleep/Wake button (on the top right) and Home button (on the front) together for around 10-15 seconds.

When the Apple logo appears, release both buttons.

The next thing you should see after the Apple logo is the home screen a few minutes later.

If the above does not work, plug it straight into a power outlet and try again.

Thanks,

John