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Steve G.
Steve G., Technician
Category: Smartphones
Satisfied Customers: 17978
Experience:  Vice President of Electronic Repair Company
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My iPhone is showing apurchase of an app i didn't buy

Customer Question

my iPhone is showing apurchase of an app i didn't buy
Submitted: 1 year ago.
Category: Smartphones
Expert:  Steve G. replied 1 year ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

I need to gather some more information from you in order to help.

Is the app on your phone? What is the name of the app?

Let me know sp that we can continue.

Steve

Customer: replied 1 year ago.
No
Expert:  Steve G. replied 1 year ago.

Ok, what is the name of the app and where is it that you see the purchase?

Customer: replied 1 year ago.
Tune in Radio
Email
Expert:  Steve G. replied 1 year ago.

Ok, so your account may have been compromised.

Here's what you should do:

  1. Sign in to your Apple ID account page.
  2. In the Security section, click Change Password.
  3. Enter your current password, then enter a new password ***** confirm the new password.
  4. Click Change Password.
  5. Sign in with your new Apple ID password
  6. Then you can request a refund for the unauthorized purchase.
Expert:  Steve G. replied 1 year ago.

Did you do that? If so, you may want to reboot any other device on that account - like an iPad or Mac.

Please let me know if I can help you further.

Also, my livelihood requires good ratings from my customers so if we are done, please consider a positive rating.

Thanks very much.

Steve