Smartphone Questions? Ask A Smartphone Technician for Answers
Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.
I need to gather some more information from you in order to help.
Is the app on your phone? What is the name of the app?Let me know sp that we can continue.
Ok, what is the name of the app and where is it that you see the purchase?
Ok, so your account may have been compromised.Here's what you should do:
Did you do that? If so, you may want to reboot any other device on that account - like an iPad or Mac.Please let me know if I can help you further.Also, my livelihood requires good ratings from my customers so if we are done, please consider a positive rating.Thanks very much.