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Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Smartphones
Satisfied Customers: 658
Experience:  I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.
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My phone after updating was locked due to me not knowing my

Customer Question

My phone after updating was locked due to me not knowing my security questions nor my password, I also forgot my email password ***** am unable to retrieve a new password. I need to make an appointment with apple store but can't find the link and when you call you stay on hold for a long time. Is there any other way to get this unlocked?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Joel Kalman replied 1 year ago.

Hello. My name is ***** ***** I can help you solve your problem. What is the make and model of your smartphone?

Customer: replied 1 year ago.
I phone 4s
Customer: replied 1 year ago.
Hello?
Customer: replied 1 year ago.
I cant make calls but can receive them. That's about it.
Customer: replied 1 year ago.
Is there anything else I need to do?
Expert:  Joel Kalman replied 1 year ago.

You need to do a hard reset on your iphone, because it is locked. You can press and hold the sleep/wake (power) button and the home button simultaneously. This will wipe all your personal contacts, photos, and music clean but it is the only way.

Customer: replied 1 year ago.
ok I did that. what should I do now?
Customer: replied 1 year ago.
it's asking for my password
Expert:  Joel Kalman replied 1 year ago.

Did your phone go through a reset process? Try entering a new password ***** see if it asks you to confirm it.

Customer: replied 1 year ago.
says apple id is disabled for security reasons.
Expert:  Joel Kalman replied 1 year ago.

What is your computer: pc or mac?

Customer: replied 1 year ago.
pc
Expert:  Joel Kalman replied 1 year ago.

If your apple id is disabled for security reasons, you will have to wait 24 hours, before you can login again.

Customer: replied 1 year ago.
but any password ***** i will be able to get into the phone?
Expert:  Joel Kalman replied 1 year ago.

You responded so quickly when you said that you had reset your iphone, that I am not sure whether it really reset. You can try it again.

Expert:  Joel Kalman replied 1 year ago.

You need to first turn it off. Then press and hold the home button first and then also press and hold the sleep/awake button at the top of your phone until it shows the reset screen. It should ask you for confirmation of the factory reset.

Customer: replied 1 year ago.
ok doing now
Customer: replied 1 year ago.
its asking me to log in. should I go ahead?
Customer: replied 1 year ago.
any password?
Customer: replied 1 year ago.
it didn't ask for anything but I am back to the log in screen.
Expert:  Joel Kalman replied 1 year ago.

Okay. Just follow the directions like it was a new phone.

Customer: replied 1 year ago.
but its at the regular log in screen.
Customer: replied 1 year ago.
still shows disabled
Customer: replied 1 year ago.
tried logging in but didn't work
Expert:  Joel Kalman replied 1 year ago.

Did it ask you for your Apple ID? When it is a new account, it always asks you to confirm the password ***** entering it again. Did it do that this time?

Customer: replied 1 year ago.
it says update complete then I pick the wifi connection then it shows screen for id and password. should I try and log in?
Customer: replied 1 year ago.
still shows my id up in paragraph. I thought it wouldn't do that if it's erased?
Customer: replied 1 year ago.
it is still disabled
Customer: replied 1 year ago.
I tried it again and it goes back to screen were I need to log in but still shows my apple id but I have to input password.
Expert:  Joel Kalman replied 1 year ago.

Is there a Forgot Password *****?

Customer: replied 1 year ago.
there is a activation help link but it just explains that I need a password ***** when I put it in it tells me its disabled.
Expert:  Joel Kalman replied 1 year ago.

Do you remember it?

Customer: replied 1 year ago.
no
Expert:  Joel Kalman replied 1 year ago.

If it id disabled, you will need to wait 24 hours. I am downloading iTunes for Windows to see if it has any password ***** Please standby...

Expert:  Joel Kalman replied 1 year ago.

Still installing iTunes for Windows.

Customer: replied 1 year ago.
listen im sorry I am going to try and go to an apple store to be restored. txs anyway
Expert:  Joel Kalman replied 1 year ago.

Okay. I have installed iTunes for Windows, and it does have password ***** I recommend that you do the same. Just follow this link:

http://www.apple.com/itunes/download/

Please let me know when you have downloaded it.

Expert:  Joel Kalman replied 1 year ago.

Downloading and installing iTunes for Windows might save you a trip to the Apple store.

Expert:  Joel Kalman replied 1 year ago.

You can do that just like I did, by selecting the following link: http://www.apple.com/itunes/download/.

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