Hello. My name is ***** ***** I can help you solve your problem. What is the make and model of your smartphone?
You need to do a hard reset on your iphone, because it is locked. You can press and hold the sleep/wake (power) button and the home button simultaneously. This will wipe all your personal contacts, photos, and music clean but it is the only way.
Did your phone go through a reset process? Try entering a new password ***** see if it asks you to confirm it.
What is your computer: pc or mac?
If your apple id is disabled for security reasons, you will have to wait 24 hours, before you can login again.
You responded so quickly when you said that you had reset your iphone, that I am not sure whether it really reset. You can try it again.
You need to first turn it off. Then press and hold the home button first and then also press and hold the sleep/awake button at the top of your phone until it shows the reset screen. It should ask you for confirmation of the factory reset.
Okay. Just follow the directions like it was a new phone.
Did it ask you for your Apple ID? When it is a new account, it always asks you to confirm the password ***** entering it again. Did it do that this time?
Is there a Forgot Password *****?
Do you remember it?
If it id disabled, you will need to wait 24 hours. I am downloading iTunes for Windows to see if it has any password ***** Please standby...
Still installing iTunes for Windows.
Okay. I have installed iTunes for Windows, and it does have password ***** I recommend that you do the same. Just follow this link:
Please let me know when you have downloaded it.
Downloading and installing iTunes for Windows might save you a trip to the Apple store.
You can do that just like I did, by selecting the following link: http://www.apple.com/itunes/download/.