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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 368
Experience:  Experience in supporting and using smartphones.
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My I-phone 5C updated on Wed (3/23) and I have been locked

Customer Question

My I-phone 5C updated on Wed (3/23) and I have been locked out ever since. the update was successful, but I am having problems with the next steps - attempting to access my Apple account. It seems none of the passwords I try are correct and I can not get into my account!
Submitted: 7 months ago.
Category: Smartphones
Expert:  Jack replied 7 months ago.

Hi , I`m Jack
Perhaps I can help you with this problem .

You`re not the only one believe me , this seems to be a nationwide phenomenon since a couple of days .

You will need to get your password ***** at apple .

I will give you a link that will help ;!&section=password

Here is another one for your ID if necessary ;!&section=appleid

If you still cannot activate your iphone then take a look here ;

Let me know how that goes

Customer: replied 7 months ago.
None of the above worked. Also, the online session ended abruptly and I had no answer. I don't believe I should be charged for this session since I was not able to recover my I-phone successfully!
Expert:  Jack replied 7 months ago.

Well , everything is there but if you can`t do it then no problem but i`m not privy t billing ,help yourself here ;

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