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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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My I-phone 5C updated on Wed (3/23) and I have been locked

Customer Question

My I-phone 5C updated on Wed (3/23) and I have been locked out ever since. the update was successful, but I am having problems with the next steps - attempting to access my Apple account. It seems none of the passwords I try are correct and I can not get into my account!
Submitted: 1 year ago.
Category: Smartphones
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem .

You`re not the only one believe me , this seems to be a nationwide phenomenon since a couple of days .

You will need to get your password ***** at apple .

I will give you a link that will help ;

https://iforgot.apple.com/password/verify/appleid#!&section=password

Here is another one for your ID if necessary ;

https://iforgot.apple.com/appleid#!&section=appleid

If you still cannot activate your iphone then take a look here ;

https://support.apple.com/en-us/HT206203

Let me know how that goes

Customer: replied 1 year ago.
None of the above worked. Also, the online session ended abruptly and I had no answer. I don't believe I should be charged for this session since I was not able to recover my I-phone successfully!
Expert:  Jack replied 1 year ago.

Well , everything is there but if you can`t do it then no problem but i`m not privy t billing ,help yourself here ; http://ww2.justanswer.com/help/how-can-i-request-refund-hl

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