How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet-Smartphone Tech Your Own Question

Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 34674
Experience:  Troubleshoot issues with smartphones.
Type Your Smartphones Question Here...
Viet-Smartphone Tech is online now
A new question is answered every 9 seconds

I have an I phone and i did a software upgrade this morning,

Customer Question

I have an I phone and i did a software upgrade this morning, i tried not to do a code to sign back in, however iguess i did and now i am locked out of my phone. I run a buseness from my phone and i need help ASAP.
my cell # *****(###) ###-####
Bob Olsen
Submitted: 7 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 7 months ago.


I'm sorry about the issue. What exactly is showing on your iPhone right now?

Is it also showing an email address or part of an email address?

Please reply at the box below. Thank you.

Expert:  Viet-Smartphone Tech replied 7 months ago.

Your Apple ID is the email address associated with your iPhone. Now, to reset your Apple password, on a computer (or a working device), please click on the Apple website below:

, then there, enter your email address, then click on Continue at the bottom, and follow the instructions there in order to reset your Apple password.

- If that does not work, please click on the website below:

, then there, select the option Apple ID, then option Lost Apple ID Password, then there, you can schedule a support phone call.

- If there is any issue, please let me know the exact email address (or part of the email address) currently showing on your iPhone.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Related Smartphones Questions