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Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 31124
Experience:  Extensive Smartphone Issue Resolvement
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This morning my Iphone 5 was 100% charged but the background

Customer Question

This morning my Iphone 5 was 100% charged but the background was huge. So, I turned it off for few minutes since I know that will restore the correct size. However, when I tried to turn it on, it only showed a dead battery. It has not changed all day. The charger & cord is patent (I tried it on a friend's phone). Please help.
Submitted: 8 months ago.
Category: Smartphones
Expert:  Richard replied 8 months ago.

Hi there and welcome

Can you please hold the home and power buttons for about 10 seconds until you see the apple logo then release.

Let the iPhone restart and tell me if it is now functioning please.

Customer: replied 8 months ago.
Please delete any credit card or personal information. I did not use this service or intended to submit any information.
Expert:  Richard replied 8 months ago.

No problem, great problem is solved.

please refer to customer service for this