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Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 30129
Experience:  Extensive Smartphone Issue Resolvement
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I did a download on my phone last night, after download it

Customer Question

I did a download on my phone last night, after download it wanted me to activate iPhone with Apple ID, don't remember it or password, please help, can't use my phone. Thanks
Submitted: 7 months ago.
Category: Smartphones
Expert:  Richard replied 7 months ago.

Hi there and welcome Mary
Can you start by resetting your password ***** please

Use the link to reset your password ***** once done use this new password ***** your iPad

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know how you go please

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