I'm sorry about the issue. What's the model of your phone?
Please reply at the box below. Thank you.
Thank you. It's the iPhone 5C model right?
Is it showing part of an email address on your phone? If yes, do you recognize that email address?
Do you currently have access to that email address on a computer or on another device?
Do you have windows or mac computer?
Great. To reset your Apple password, please click on the Apple website below:
, then there, enter your email address, then click on Continue at the bottom, and follow the instructions there in order to reset your Apple password.
Please reply at the box below to continue. Thank you.
If there is still any issue, please let me know the exact email address (or part of the email address) currently showing on your iPhone.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.