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Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 14945
Experience:  Several years experience in both smartphone setup and sales.
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I am and put my password in my notes and with the apple

Customer Question

I am 69 and put my password ***** my notes and with the apple update i can not access my notes for my password.
Submitted: 11 months ago.
Category: Smartphones
Expert:  Jason Jones replied 11 months ago.

Hello,

I am the person that will be helping you today.

What happens when you attempt to access your notes?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 11 months ago.
i can not get pass the enter my id and password ***** access my notes.
.
Customer: replied 11 months ago.
it says Activate iphone then up pops my place for id and password
Expert:  Jason Jones replied 11 months ago.

Are you having this problem on a computer or on your iPhone?

Customer: replied 11 months ago.
iphone
Expert:  Jason Jones replied 11 months ago.

It may be asking for your Apple ID. Do you know your Apple ID? It will be your email address. If you don't know the password, you can reset it.

Please, follow the instructions below:
- Click the following link: http://iforgot.apple.com/
- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.
- Fill out all of the requested information on the resulting screens and continue.

Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.

If all else fails, you can call them at: (800) MY-APPLE(###) ###-####

Expert:  Jason Jones replied 11 months ago.

Did that help?

Customer: replied 11 months ago.
i will let you know
Expert:  Jason Jones replied 11 months ago.

Thank you