I'm sorry about the issue. Is it showing part of an email address on the iPhone's screen? If yes, do you recognize that email address?
Do you currently have access to that email address on a computer or on another device?
Please reply at the box below. Thank you.
Thank you. Great. Your Apple ID is your email address. Now, to reset your Apple password, please click on the website below:
, then there, enter your email address, then click on Continue at the bottom, and follow the instructions there in order to reset your password
, then try it on the iPhone.
Please reply at the box below to continue. Thank you.
When you are available, please reply at the box below to continue. Thank you.