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Ask Viet-Smartphone Tech Your Own Question

Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 35243
Experience:  Troubleshoot issues with smartphones.
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I just upgraded to the latest operating system because I was

Customer Question

I just upgraded to the latest operating system because I was prompted to do so on my Iphone 5S. I can't activate it now because I no longer have my Apple ID and password ***** icloud. I have misplaced this information and just can't locate it. Is there anyway I can get my information reset so I can change my Apple ID and password? Please help--I can't use my phone and I need it desperately.
Submitted: 8 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is it showing part of an email address on the iPhone's screen? If yes, do you recognize that email address?

Do you currently have access to that email address on a computer or on another device?

Please reply at the box below. Thank you.

Customer: replied 8 months ago.
to all.
Expert:  Viet-Smartphone Tech replied 8 months ago.

Thank you. Great. Your Apple ID is your email address. Now, to reset your Apple password, please click on the website below:

https://iforgot.apple.com/

, then there, enter your email address, then click on Continue at the bottom, and follow the instructions there in order to reset your password

, then try it on the iPhone.

Please reply at the box below to continue. Thank you.

Expert:  Viet-Smartphone Tech replied 8 months ago.

When you are available, please reply at the box below to continue. Thank you.