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John T. F.
John T. F., Mac Druid
Category: Smartphones
Satisfied Customers: 2942
Experience:  20+Yrs in the computer/electronics service industry
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Had download from you yesterday I reset my pass word and it

Customer Question

had download from you yesterday I reset my pass word and it is not taking it to unlock can you reset and turn off find my I phone I am ready to get a different phone
Submitted: 7 months ago.
Category: Smartphones
Expert:  John T. F. replied 7 months ago.


due to security reasons only you can turn off Find My iPhone/Activation Lock.

However, if you've reset the password ***** it isn't working, make sure to completely restart the iPhone before trying the password ***** more.

If that still doesn't work, I recommend resetting the password ***** second time and making sure it works.

Your Apple ID is normally your email address. You should be able to reset your password ***** the site:

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site: (under "Manage Your Apple account")

Once you have the working ID and password, restart your iPhone.

Good luck!


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