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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 32073
Experience:  Extensive Smartphone Issue Resolvement
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I cannot get my phone open. I had it in my pocket and I had

Customer Question

i cannot get my phone open. I had it in my pocket and I had a phone call. My dog rapped her leash around me. In trying to answer the phone and get untangled something happened. I tried to return the call and my 4 digit password ***** saying try again and then it went dead.
Submitted: 10 months ago.
Category: Smartphones
Expert:  Richard replied 10 months ago.

Hi there and welcome Sharlotte.

Can you tell me please the make and model of your phone?

Thank you

Customer: replied 10 months ago.
iphone6
Expert:  Richard replied 10 months ago.

Thanks

Can you please hold the home and power buttons for about 10 seconds until you see the apple logo, then release.

Then tell me if it starts and functions correctly please

Expert:  Richard replied 10 months ago.

thank you

Customer: replied 10 months ago.
where is the power button?
Expert:  Richard replied 10 months ago.

This is at the top, that you use to turn the screen off.