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Ask Viet-Smartphone Tech Your Own Question

Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 34737
Experience:  Troubleshoot issues with smartphones.
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Trying to reset passcode after being hacked. Unfortunately I

Customer Question

Trying to reset passcode after being hacked. Unfortunately I entered s code online that includes characters. Now to enter it in my Iphone, these characters are not available on the phone's touchpad. Can I create another password ***** characters?
Submitted: 7 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 7 months ago.


I'm sorry about the issue. Where did you enter the code online? Which website, etc.?

Do you mean you cannot use the phone at all?

Please reply at the box below. Thank you.

Expert:  Viet-Smartphone Tech replied 7 months ago.

Please try the following fix:

  1. If possible, press & hold the Power button on the iPhone until it lets you slide to turn off, then slide to power off.
  2. Open iTunes program on a Windows or Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first:
  3. Connect the iPhone to the computer with the USB Cable.
  4. On the iPhone, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  6. Click on option Restore / factory reset and confirm and continue.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

You can also see the video instructions at the website below; it may be easier:

Please reply at the box below to continue. Thank you.

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