How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet-Smartphone Tech Your Own Question

Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 35196
Experience:  Troubleshoot issues with smartphones.
30037186
Type Your Smartphones Question Here...
Viet-Smartphone Tech is online now
A new question is answered every 9 seconds

I have a 6+ and my incoming calls intermittently 't ring and

Customer Question

Hi, I have a 6+ and my incoming calls intermittently don't ring and go straight to voicemail. Do I have a settings issue?
Thanks,
Jim
***-***-****
Submitted: 9 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Please try: Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check. And check these options below if available:

- Go to Settings -> Do Not Disturb option and turned off both Manual option and Scheduled option, but it did not work right?

- In Do Not Disturb, can you tap on the option Allow Calls From, then tap on the option Everyone, then check.

- If needed, go to Settings -> Phone -> Call Forwarding, if it's there, (and/or your carrier service option), then make sure the option Call Forwarding is turned off, then check.

Is there is still issue, please let me know if the issue occur when receiving calls from particular contacts.

Please reply at the box below to continue. Thank you.

Expert:  Viet-Smartphone Tech replied 9 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.